Last Updated: Dec 12, 2025

Introduction

This Privacy Policy describes how Pathways Family Services ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website at www.pathwaysfamilyservices.com or use our services. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

We may collect the following types of personal information:

• Contact information (such as name, email address, phone number, and mailing address)
• Application and enrollment information for our services
• Communication preferences
• Information you provide in forms, surveys, or other interactions with our website
• Technical information such as IP address, browser type, and device information

How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our services
• To communicate with you about your inquiries or applications
• To send important notices and updates
• To comply with legal obligations
• To personalize your experience on our website

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing or promotional purposes. Your personal information will only be shared in the following circumstances:

• With service providers who help us operate our website and services, subject to confidentiality agreements
• When required by law or to protect our legal rights
• In connection with a business transfer, merger, or acquisition
• With your consent

Important: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Analytics and Tracking

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies and similar technologies to collect and analyze information about website usage and to report on activities and trends. This service may collect information regarding your use of this website, including your IP address, browser type, domain names, access times, and referring website addresses.

Google may use this information to analyze your use of the website, compile reports on website activity for us, and provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You can learn more about how Google uses data when you use our website by visiting: https://policies.google.com/technologies/partner-sites.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of our website.

SMS Communications

If you opt in to receive SMS text messages from us:

• Message frequency may vary based on your interaction with our services
• Standard message and data rates may apply
• You can opt out at any time by replying STOP
• Your SMS consent and contact information will not be sold or shared with third parties for marketing purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request information about how your data is processed
• Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pathways Family Services
6758 - 75 ST NW
Edmonton, AB T6E 6T9
780-488-2444
general@pathwaysfamilyservices.com
Website: www.pathwaysfamilyservices.com